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4:39pm on Thursday, 26th January, 2006:



We bought a new camcorder at the weekend, and it arrived yesterday. It cost £416 from Digital Direct, which is somewhat less expensive than the £599.99 they wanted at our local Comet. From our intial trials, it looks to be an excellent camera for the price.

Inside the box was the guarantee. This being Europe and all, the guarantee was in multiple languages for different countries. The one for UK and Eire reads thus:

Here's what Austria gets:

Now I may not speak German, but I can see the difference between 12 and 24 there...

Checking through, we find: Russia gets 6 months; UK, Eire, Italy, Switzerland, Denmark, Norway, Finland, Hungary, Poland, Ukraine and France get 12 months; Austria, Belgium, Luxembourg and Germany get 24 months; I don't know what the situation is in Sweden, Czech Republic or Slovakia is because their guarantees don't use numerals. I may be wrong with the others, too, as I can only see the numbers and (except for the French ones) not what many of the words mean. Still, there does seem to be something of a disparity between countries.

Why is this?

Well some hint comes in the guarantees for the Netherlands, Spain, Portugal and Greece, where the wording (such as I can make out, given I don't speak Dutch, Portuguese or Greek — but I do know some Spanish) seems to suggest that the guarantee is for 6 months beyond that of the "legal guarantee". There are actually two guarantees in operation: one given by JVC and one given by European law (for countries in the EU, anyway — tough luck, Russia et al). As I've mentioned before, the legal guarantee period is 2 years. In some countries, such as Germany and Austria, it appears JVC has to fess up about this; in others, such as the UK and France, it merely has to say that this guarantee of theirs doesn't affect your rights under law — neglecting to mention that these rights mean that they have to deal with your broken piece of equipment up to two years after you bought it, not just one year. I don't know why Spain and the others get an extra 6 months; maybe there's some local legislation that forces the extension.

All in all, it's all a bit suspect.

Oh, standard legal disclaimer, because JVC is rich and I'm not: none of the above is remotely true, it's all lies, don't believe a word of it, please don't sue.

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Copyright © 2006 Richard Bartle (richard@mud.co.uk).