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12:13pm on Tuesday, 28th April, 2009:

When Bad Means Good


Circa 2003, I was invited to give a keynote presentation at a conference about customer service in virtual worlds. The conference was cancelled shortly thereafter, but not before I'd started to work on what I was intending to say. I kept the resulting document in case I was asked to speak about CS issues again at some other conference (I'm green — I recycle), but I never was.

Time has overtaken it, though. It was supposed to be something of a spoof, like one I'd given 5 years earlier called How to Get Rid of Players and Make Sure they Don't Come Back; however, nowadays it's looking so much like standard practice that people would perhaps think I meant what it was advocating instead of the opposite. It's therefore not worth my saving it any more.

So, if you want to see what my talks/papers look like during development, here you are.

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Copyright © 2009 Richard Bartle (richard@mud.co.uk).